Tag Archives: call centre jobs

Hays Procurement And CIPS Partner To Deliver Dedicated Recruitment Services

Hays Procurement, the leading recruiting expert, has signed a new partnership with the Chartered Institute of Purchasing & Supply (CIPS) to provide CIPS members with a dedicated recruitment service, providing specialist procurement and supply management career support for CIPS’ UK members and those overseas.

CIPS members will benefit from Hays Procurement’s regional network of offices and have access to the latest job opportunities. Hays Procurement will offer members a priority service, which will include essential information about the procurement market and careers advice from expert recruiters.

Pat Law, Director at Hays Procurement comments: “Recruitment issues have risen to the fore since the economic downturn and procurement professionals want expert career advice. Our partnership with CIPS will enable us to keep its members up-to-date with the latest information about the procurement market. We look forward to working even more closely with CIPS to raise the profile of the profession and encourage young people to consider it as a career.”

David Noble, Chief Executive at CIPS said: “The combined strength of our preferred partners, who have been chosen following a rigorous selection process, means a huge boost for candidates seeking career opportunities in the procurement and supply chain profession. We must support the next generation of professionals and make this a career of choice for younger audiences and those in mid-career. I believe this combination of experts in the recruitment industry will provide the best mix and the best opportunities.”

For further information or to access current procurement jobs please visit the Hays website.

For more information on CIPS please visit: cips.org.

Via EPR Network
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Continued Demand For Specialist Contact Management Skills Reports Hays

Hays Recruitment has reported that the current economic environment is likely to fuel further demand for senior contact centre jobs with the trend set to continue throughout 2009.

“As we see further company restructures, organisations will increasingly focus on process improvements and management of costs. Employers are looking for individuals who can demonstrate significant business re-engineering and change management experience,” said Lorna Shakespeare, senior manager at Hays Contact Centres.

Employers are looking to bolster recruitment within their support functions, where the demand for resource planning and forecasting jobs for senior managers remains steady. Other areas of focus for call centre employers include performance management, workforce management, dialler management and MI management, which is reflected in the demand for experienced professionals.

“These specialist skill sets are harder to source and all play a key role in improving efficiencies and reducing costs. Salaries for these support roles have remained pretty competitive,” continued Lorna Shakespeare.

Although jobseekers for senior roles will typically have five years’ experience, coupled with a strong technical knowledge of industry systems such as Total View, Blue Pumpkin and Avaya, organisations are also placing great emphasis on people management skills.

The public sector is creating opportunities for more traditional call centre jobs, particularly for senior customer service manager and operational manager roles. Jobseekers with previous private sector experience are a major plus for many organisations. “Skills are very transferable and the public sector welcomes applications from those with private sector backgrounds, particularly given that many of them will already have experience driving cost and efficiency savings. Salary and benefits packages are also enticing,” explained Lorna Shakespeare.

Applicants do, however, need to apply additional effort to make sure that their CVs are tailored to specific job requirements. Providing a detailed picture of their experience is imperative to emphasise suitability for the role.

However, as long as jobseekers maintain a positive and realistic outlook, applicants with the right set of technical and personal skills, particularly in the change and people management fields, can excel in the current marketplace as evidenced by the steady demand for interim and permanent contact centre jobs in both the public and private sectors.

Hays Contact Centres is part of Hays plc and specialises in contact centre jobs including customer service jobs and collections jobs. It is market leader in the UK and Australia, and one of the market leaders in Continental Europe. As on 30 June 2008, the Group employed 8,872 staff operating from 393 offices in 28 countries across 17 specialisms. For the year ended 30 June 2008, the Group had revenues of £2.5 billion, net fees of £786.8 million and operating profit before exceptional items of £253.8 million. The Group also placed around 80,000 candidates into permanent jobs and around 300,000 people into temporary assignments. The temporary placement business represented 49% of net fees and the permanent placement business represented 51% of net fees.

Via EPR Network
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